Q. HOW MUCH NOTICE DO YOU NEED?
A. We would like to have 2 to 3, weeks prior notice to your shipment,
however if you need to move a car immediately, we still may be able to
help. For example, we have terminals in most major cities and can
usually get a car picked up within 24hrs if you yourself are leaving.
You also have the option to drop the car to a terminal if you are
leaving the same day you call us. If a shipper changes their shipping
dates at the last minute, we may need to fill a space on that truck
immediately and you will still get your car delivered in 10 to 14 days
or less even though we didn't have sufficient notice. Tell us what you
need, if we can't make it happen, we'll tell you up front and offer our
best suggestions to help you.
Q. HOW LONG WILL IT TAKE TO HAVE MY VEHICLE TRANSPORTED?
A. Generally it takes a few days to select a driver, plus the actual
driving time to the destination. However, there is no guaranteed
delivery time since many factors are involved, such as time of the year.
Q. WHERE WILL MY CAR BE PICKED UP AND DELIVERED?
A. Due to the fact that most of the trucks are 75 feet in length, it is
impossible for them to get into most residential areas. Low hanging
wires, narrow streets, and municipal ordinances are just a few of the
obstacles we face. Therefore, we ask that you work with the truck
driver in arranging a mutually acceptable place for you to meet to load
and unload your vehicle.
Q. IS MY CAR INSURED?
A. Your vehicle is insured for the blue book value the entire time it is
on the truck. Occurrences not covered are clearly listed on your
Shipping Order and on the Bill of Lading upon which your car is shipped.
A condition report is done on pick-up. The person turning the car over
and the truck driver both sign this report and a copy is given to the
party delivering the car. This same report is presented upon delivery
of the vehicle at its destination and you should compare the car to the
report thoroughly at that time. If, for some reason, you feel that some
damage has occurred, you must note it on the report before you sign it
and before the driver leaves. Any claims made after this time will not
be honored.
Q. CAN I PACK THINGS IN MY CAR?
A. Any personal belongings left in vehicle are shipped strictly at the
owner's personal risk. This policy is strictly enforced for the
following reason:
- Personal belongings are not covered by the carrier's insurance. The
driver will not inventory any such items and will not assume
responsibility for them.
- The added weight can and will use damage to the exhaust system and
this is also not covered by the carrier's insurance.
- Items not properly packed may fly around the inside of a vehicle and
damage its interior. This is not covered by the carrier's insurance.
- The Department of Transportation basically does not legally allow for
the transport of the household goods (personal belongings) in vehicles
being transported on auto carriers. They have been known to take
vehicles of the truck, unload for inspection, and simply leave goods
sittings on the side of the road.. All trucks are subject to this.
Please remember this when having your vehicle transported.
Q. HOW DO I PAY FOR THIS SERVICE?
A. We accept cashier checks, or cash. Sorry, we do not accept credit
cards at this time.
Q. WHAT IF MY VEHICLE GETS TO THE DESTINATION BEFORE I DO?
A. If you or your agent are not available to receive the vehicle, it
will be kept in a locked storage facility. Storage fees may add expense
to your transportation cost.
PLEASE MAKE SPECIAL NOTE OF THE FOLLOWING:
WE DO NOT GUARANTEE ANY PARTICULAR DAY, TIME OR LOCATION FOR THE
PICK-UP OR DELIVERY OF YOUR VEHICLE. ALL TRANSPORTS ARE WORKED ON THE
ROUTING AND SCHEDULED OF THE TRUCK, NOT ON THE TIME FRAME OF ANY CERTAIN
VEHICLE OR VEHICLES.
We try very hard to work with you and your time
frame to the best of our ability and ask that you do the same for us.
Each truck is working 8 to 11 cars at all times and they are continually
picking up and dropping cars. They are constantly contending the
weather conditions, road conditions, traffic conditions, mechanical
function and DOT regulation. You must keep these things in mind during
all phases of your transport.
PLEASE BE SURE TO READ ALL OF THE TERMS AND CONDITIONS LISTED ON THE THE
REVERSE SIDE OF YOUR SHOPPING ORDER. THESE ARE THE TERMS AND CONDITIONS
THAT GOVERN YOUR TRANSPORT.
We have tried to answer some of the questions people most often ask. If
there is something that we have missed, please feel free to give us a
call.
Thank you for your time and interest.
